Hiring Customer Support Specialist Mandarin

1 week ago

George Town, Malaysia two95hrhub Full time

We're hiring for Mandarin and English CSR'S
ADVANCED PAY PACKAGE: UP TO RM3,700

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

**- Must be able to speak, read and write the required language to support**

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Job Types**: Full-time, Fresh graduate

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- Mandarin (required)

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