Customer Success Specialist

5 days ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin english customer success
- **Job Title**: Customer Success Specialist

**Location**: George Town, Penang

**Job Type**: Full-Time, Rotational Shift

**Salary**: MYR 2800 - MYR 3300 per month

We are committed to delivering exceptional customer experiences and are currently seeking a dedicated Customer Success Specialist to join our team.

**Responsibilities**:

- Assist customers with product-related inquiries, technical issues, and general support queries.
- Troubleshoot and resolve customer problems efficiently and effectively.
- Educate customers on product features and ensure they have a positive experience.
- Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction.
- Maintain accurate and detailed records of customer interactions and issue resolutions.

**Requirements**:

- Proficiency in reading and writing Mandarin is mandatory.
- Excellent communication skills in English.
- Previous experience in a customer support or customer success role is preferred.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a rotational shift environment.
- Tech-savvy with the ability to quickly learn and navigate new systems and software.

**Benefits**:

- Competitive salary with performance-based bonuses.
- Opportunities for career growth and professional development.
- Friendly and collaborative work environment.

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