Mandarin Speaker Customer Success Specialist

2 days ago


George Town, Malaysia TELEPERFORMANCE MALAYSIA SDN. BHD. Full time

Client : Travel Reservation

Position : Customer Success Specialist (English & Mandarin speaking)

Location : Georgetown, Livingston tower

Operations Shift: 6am - 3pm/ 3pm - 12am

5 working days in a week, rotational shifts on a monthly basis

Start Date: 2nd June

Salary : Basic package up to RM 3,600 + Langauge allowance rm300 + monthly performance bonus up to RM 450

Job Responsibilities:

- Assist with travel bookings, changes, and cancellations.
- Communicate fluently in English and Mandarin.
- Resolve issues and escalate complex cases when needed.
- Work rotational shifts and maintain service quality.

Pay: RM3,300.00 - RM3,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected basic salary
- When is your earliest commencement date?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person



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