Mandarin Speaker Customer Success Specialist
2 days ago
Client : Travel Reservation
Position : Customer Success Specialist (English & Mandarin speaking)
Location : Georgetown, Livingston tower
Operations Shift: 6am - 3pm/ 3pm - 12am
5 working days in a week, rotational shifts on a monthly basis
Start Date: 2nd June
Salary : Basic package up to RM 3,600 + Langauge allowance rm300 + monthly performance bonus up to RM 450
Job Responsibilities:
- Assist with travel bookings, changes, and cancellations.
- Communicate fluently in English and Mandarin.
- Resolve issues and escalate complex cases when needed.
- Work rotational shifts and maintain service quality.
Pay: RM3,300.00 - RM3,600.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- George Town: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your expected basic salary
- When is your earliest commencement date?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Mandarin (required)
Work Location: In person
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