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Customer Success Specialist
2 weeks ago
**Company Description**:
- Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands trusted for research, information, education, and networking._
The role of **Customer Success Specialist** is to fulfill sales support and customer service to event and digital media clients, from point of sale to event date and rebook, customer service and co-ordination of sold programs. The **Customer Success Specialist **is responsible for accurate delivery of sold programs, reporting, and asset coordination. If you are someone that loves creating an amazing experience for clients, this is the role for you
**Key Responsibilities**:
- Responsible for the fulfilment of client services/sponsorship programs at live and virtual events according to their contracts
- Maintains accurate tracking of deliverables
- Responsible for onsite management of the rebooking process
- Acts as main point of contact for client from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders.
- Works with event support teams (Content, Marketing, Event Operations and Registration) to ensure all elements of the client’s package is fulfilled as promised.
- Partners with Event Operations and the Informa Engage team to ensure the client has all their needs fulfilled, aiming to delight our customers with excellent ‘white glove’ service
- Partners with Sales teams and Operations to plan and run the rebook program at the event
- Is responsible for timely and accurate distribution of incoming leads
**Qualifications**
- Focused on the accuracy and timeliness of delivery and delighting the client
- A strong influencer who is able to co-ordinate across multiple internal teams including Sales, Informa Engage, Operations and Customer Success
- Strong project management experience and able to multitask
- Excellent communicator presenting to range of audiences from 1:1 client calls to 1:many webinars
- Experienced in contract management, terms and conditions
- Knowledge of inventory co-ordination
- Demonstrable experience within a quality control environment, focusing on accuracy of delivery, reporting and reconciliation of programs sold.
- Highly organized, with a strong attention to accuracy and detail
- A team player who is adept at partnering and influencing varied stakeholders and facilitating positive and accurate outcomes.
- Prior experience in partnering with multiple internal stakeholders to create audience
**Additional Information** Why work at Informa**:
- Learning and development plan to assist with your career development
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- Share-Match options - become a shareholder
- Regular social events and networking opportunities
