Customer Success Specialist

1 week ago

George Town, Malaysia Informa Tech Full time

**Company Description**:

- Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands trusted for research, information, education, and networking._

The role of **Customer Success Specialist** is to fulfill sales support and customer service to event and digital media clients, from point of sale to event date and rebook, customer service and co-ordination of sold programs. The **Customer Success Specialist **is responsible for accurate delivery of sold programs, reporting, and asset coordination. If you are someone that loves creating an amazing experience for clients, this is the role for you

**Key Responsibilities**:

- Responsible for the fulfilment of client services/sponsorship programs at live and virtual events according to their contracts
- Maintains accurate tracking of deliverables
- Responsible for onsite management of the rebooking process
- Acts as main point of contact for client from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders.
- Works with event support teams (Content, Marketing, Event Operations and Registration) to ensure all elements of the client’s package is fulfilled as promised.
- Partners with Event Operations and the Informa Engage team to ensure the client has all their needs fulfilled, aiming to delight our customers with excellent ‘white glove’ service
- Partners with Sales teams and Operations to plan and run the rebook program at the event
- Is responsible for timely and accurate distribution of incoming leads

**Qualifications**
- Focused on the accuracy and timeliness of delivery and delighting the client
- A strong influencer who is able to co-ordinate across multiple internal teams including Sales, Informa Engage, Operations and Customer Success
- Strong project management experience and able to multitask
- Excellent communicator presenting to range of audiences from 1:1 client calls to 1:many webinars
- Experienced in contract management, terms and conditions
- Knowledge of inventory co-ordination
- Demonstrable experience within a quality control environment, focusing on accuracy of delivery, reporting and reconciliation of programs sold.
- Highly organized, with a strong attention to accuracy and detail
- A team player who is adept at partnering and influencing varied stakeholders and facilitating positive and accurate outcomes.
- Prior experience in partnering with multiple internal stakeholders to create audience

**Additional Information** Why work at Informa**:

- Learning and development plan to assist with your career development
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- Share-Match options - become a shareholder
- Regular social events and networking opportunities

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...

  • Customer Success Specialist

    2 days ago

    George Town, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Mandarin)** **Location: Pulau Pinang-Georgetown, Malaysia** **Duration: Permanent** **Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. **The CSS lives the values of our client which are: -** 1. **Responsibility**: The CSS represents the client and is the...

  • Customer Success Specialist

    2 days ago

    George Town, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • Customer Success Specialist

    7 days ago

    George Town, Malaysia Gratitude Inc. Full time

    Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Customer Success Specialist

    2 days ago

    George Town, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Taiwanese)** **Location: Pulau Pinang-Georgetown, Malaysia** **Duration: Permanent** **Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. **The CSS lives the values of our client which are: -** 1. **Responsibility**: The CSS represents the client and is the...

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    URGENT HIRING - CUSTOMER SERVICE SPECIALIST- MANDARIN SPEAKER FRESH GRADUATE WELCOME TO APPLY Job Title: Customer Service Specialist -Mandarin Speaker Location: Georgetown, Pulau Pinang. Working hours: 24/7 rotational shift 5 working days Salary up to RM4,200 Language: Must be able to read,write and speak in English and Mandarin Fresh graduates are...

  • Mandarin Speaker Customer Success Specialist

    2 days ago

    George Town, Malaysia TELEPERFORMANCE MALAYSIA SDN. BHD. Full time

    Client : Travel Reservation Position : Customer Success Specialist (English & Mandarin speaking) Location : Georgetown, Livingston tower Operations Shift: 6am - 3pm/ 3pm - 12am 5 working days in a week, rotational shifts on a monthly basis Start Date: 2nd June Salary : Basic package up to RM 3,600 + Langauge allowance rm300 + monthly performance bonus...

  • Korean Social Media Customer Success Specialist

    6 days ago

    George Town, Malaysia GrowthFn Full time

    **Role: Social Media Customer Success Specialist** - Language: Korean - Start Date: 15th July & 12th Aug - Location: Penang - Salary: Up to RM 9000 (including allowances) - Education: Fresh Graduates can apply - Experience: Preferred but not mandatory - Shift: Rotational (24x7) - Engage with customers on social media platforms - Provide excellent customer...

  • Customer Success Specialist

    7 days ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Microsoft Office Microsoft Office Korean Korean Language Customer Care typing skills COMPUTER...

  • Customer Success Specialist

    2 days ago

    George Town, Penang, Malaysia TP Full time 10,000 - 20,000 per year

    【TPマレーシア】Customer Success Specialist - Japanese speaking