Centre Coordinator

Sensoria Kids is a growing child enrichment centre focused on sensory play, creativity, and early learning experiences. We’re looking for a proactive, organised, and friendly Admin to support the day-to-day operations of the centre. This role is essential to helping parents feel cared for, keeping classes running smoothly, and supporting the team.

Job Responsibilities

1. Parent Communications & Enquiries
- Respond to messages from new leads and existing parents via WhatsApp, Instagram, and Facebook
- Send weekly reminders and booking messages to students and enquiries
- Follow up with parents for package renewals and outstanding payments
- Handle challenging parent concerns professionally (e.g. illnesses, complaints, last-minute changes)

2. Class & Schedule Coordination
- Maintain and update class schedules, slot availability, and student lists
- Record and track attendance using Excel and Google Sheets
- Coordinate with teachers regarding class needs and student updates

3. Sales & Reporting
- Generate and issue payment receipts using Imonggo POS (training provided)
- Prepare weekly sales reports and reconcile against payments received
- Provide weekly updates to management on sales and enrolment

4. Onboarding & Information Management
- Guide new parents through onboarding and registration
- Clearly explain packages, fees, and policies
- Maintain organised centre documents, fee printouts, forms, and parent databases (Google Drive, Excel)

5. Centre & Team Support
- Assist in preparing printouts or materials for class when needed
- Track supplies and help with general centre tidiness and organisation
- Coordinate with teachers and part-timers to ensure smooth daily operations
- Help onboard part-timers or team members when needed

6. Content & Events Support
- Capture and organise photos from classes and events for social media content
- Assist with simple poster design or visuals using Canva or Illustrator (preferred but not required)
- Support weekend events or campaigns such as birthday parties, workshops, messy play sessions, or special activities

**Requirements**:

- Fluent in English (Mandarin or BM is a plus)
- Organised, reliable, and tech-savvy (comfortable with WhatsApp Business, Google Suite, etc.)
- Friendly and professional in communication with parents and team
- Prior admin or centre-based experience preferred
- Creative flair or interest in early childhood is a plus

**Schedule**:
Our centre is open on Wednesday to Sunday.
- Wednesday to Sunday 9.00am - 4.00pm

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Flexible schedule
- Professional development

Schedule:

- Day shift
- Fixed shift
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person

Expected Start Date: 06/01/2025