Customer Manager

6 days ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day. Come be a part of this journey** **BAT MALAYSIA** **IS LOOKING FOR A CUSTOMER MANAGER - HORECA & ENTERTAINMENT OUTLET** **SENIORITY LEVEL**:Manager **FUNCTION**: Trade & Marketing Distribution **SALARY RANGE**:Basic salary + Excellent benefits + Market leading bonus **LOCATION**:Damansara City, Kuala Lumpur **ROLE POSITIONING AND OBJECTIVES** The role is responsible for co-creation of the strategic channel growth and activation plans within the Horeca and Entertainment Outlet Channel to lead and deliver innovative category solutions. **Reports to**:Head of** **Customer Management **Reporting Level**:Manage Self & Others **Geographic Scope**:Local **WHAT YOU WILL BE ACCOUNTABLE FOR** - Drive BAT total nicotine brand presence, awareness and performance within >2000 Horeca and entertainment outlets in Malaysia. - Holistic management of Horeca and Entertainment Outlet Channel strategic channel growth and activations execution. - Responsible to establish and implement the relationship matrix and engagement plans to improve the in-market account relationship management. - Responsible for managing commercial agreements with the top Channel Accounts. - Collaborate and lead brand activation and events deployment within Horeca and Entertainment Outlet Channels. - Lead spend effectiveness and budget within the Horeca and Entertainment Outlet Channels. - Drive distribution performance and distributor collaborations for the Horeca and Entertainment Outlet Channels. **ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE** - Possess at least a Degree or equivalent in any field. - Minimum of 3 years in Category Management experience. Preferable FMCG, alcohol businesses and/or entertainment outlet management. - Experience in Account Management (desirable) - Ability to communicate clearly - Strong presentations skills - Proficient user of Microsoft Powerpoint, Word and Excel - Have a competitive position and thrive in a team environment - Energetic, enthusiastic and calm even in a dynamic and fast paced environment - A highly independent individual with excellent team-working skills **WE ARE BAT** At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.** - Global Top Employer with 53,000 BAT people across more than 180 markets - Brands sold in over 200 markets, made in 44 factories in 42 countries - Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations - Diversity leader in the Financial Times and International Women’s Day Best Practice winner - Seal Award winner - one of 50 most sustainable companies **BELONGING, ACHIEVING, TOGETHER** Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

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