Spx - Resource & Capacity Planning
1 day ago
DepartmentOperations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Sprearhead Fleet Managemenet manpower planning by delivering high quality FM analysis through effective management and forecasting of day to day operations
- Prepare mid & short term forecasting for manpower - supervisors, sorters, drivers, rider
- Analyse trends such as daily orders, service lead time, productivity per head, locations, expansion rate, attrition and build it in the capacity planning. Based on the analysis, propose headcount requirement and recommended hiring
- Lead capacity planning discussion
- Prepare interval level forecast and requirement for resources planning
- Administrate Fleet Management planning tool to ensure the information is accurate and up to date
- Perform real time monitoring and mitigation action plans. Work closely with management to execute it
- Compare actual results to forecasted results, identifying opportunities for improvement
- Creating, modifying and/or enhancing existing reports and providing other types of data files as needed
- Maintaining, updating and publishing daily/weekly/monthly related reports, and other reports as requested
- Perform trend analysis and make recommendations if applicable
- Perform random audit on partner sites contacts
- Take on ad-hoc projects/assignments
**Requirements**:
- 4-5 years of experience as workforce planning or real time monitoring analyst
- Have excellent communication skills in English
- Being able to work independently
- Being flexible and adaptable
- Ability to multi-task, prioritise and manage time effectively
- Demonstrate teamwork and collaboration at all times
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