Seller Management Lead

2 days ago


Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manages and leads the direction for overall seller experience & growth on SPX
- Analyze areas of improvement on seller experience, performance & operational processes
- Lead a team of SPX account managers that manages key sellers
- Oversees the daily pickup escalations and coordinates campaign / festives schedules to assist in forward planning of logistics capacity
- Monitor Shopee Preferred and Shopee Mall sellers strategically, highlight to the SPX pick up team during fixed checkpoints throughout the day
- Maintain high retention rate of sellers on SPX, develop appropriate strategies & escalation channels
- Craft education & guideline materials for all types of sellers, including detailed SOPs
- Address daily ad-hoc issues faced from all stakeholders (ranging from the ground team and sellers)
- Closely work with regional stakeholders on growth initiatives

**Requirements**:

- Bachelor's Degree in the related field
- Knowledge of Business Development (KAM) is a must, able to understand seller processes
- Excellent people management skills
- Strong communication skills, both written and verbal in Mandarin, Malay and English
- Ability to work independently with strong analysis and problem solving skills
- Detail oriented in work and good team player



  • Kuala Lumpur, Kuala Lumpur, Malaysia SPX Xpress (Malaysia) Sdn. Bhd. Full time 100,000 - 120,000 per year

    Job Description:Manages and leads the direction for overall seller experience and growth on SPXLead sourcing, networking activities required to maintain a healthy pool of sales leadsGenerate, engage and convert available sales leadsResponsible for achieving sales targets on a month to month basisLead a team of SPX account managers to manage key SPX sellers...

  • Seller Management

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time $60,000 - $90,000 per year

    Department OperationsLevelExperienced (Team Lead)LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 80,000 - 120,000 per year

    About The TeamThe Seller Operations Projects team holds the dual mandate of optimising both Shopee's internal seller management processes, and rolling out initiatives to improve our seller's operational performance. Internally, your efforts would help smoothen processes, and improve efficiency, while reducing occurrences of errors, helping the business...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time

    **Location**: Menara Southpoint, KL **Working Hour**:Mon-Fri (9:30am - 6:30pm) **Contract Duration**: 12 months ( 3 months probation period) - Follow up with potential sellers provided by the Acquisition team. - Help with all the paperwork and steps to register sellers (like creating accounts, signing contracts, etc.). - After sellers are trained, hand...


  • Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Job Scope** - Acquire and onboard retail stores/sellers as SPX Buyer Self Collection (BSC) points. - Pitch SPX program to targeted stores, follow up on leads, and manage contracts, onboarding, and training. - Maintain seller relationships, collect feedback, and ensure mínimal churn. - Handle end-to-end acquisition process, including documentation, POSM...


  • Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Job Scope** - Acquire and onboard retail stores/sellers as SPX Buyer Self Collection (BSC) points. - Pitch SPX program to targeted stores, follow up on leads, and manage contracts, onboarding, and training. - Maintain seller relationships, collect feedback, and ensure mínimal churn. - Handle end-to-end acquisition process, including documentation, POSM...


  • Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Responsibilities**: - Manage the full seller onboarding process, from lead generation to contract signing and training. - Conduct regular field visits to ensure strong seller engagement and address concerns proactively. - Source new leads independently to expand the seller base. - Monitor and manage seller churn to maintain a healthy...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time 24,000 - 36,000 per year

    Job ScopeAcquire and onboard retail stores/sellers as SPX Buyer Self Collection (BSC) points.Pitch SPX program to targeted stores, follow up on leads, and manage contracts, onboarding, and training.Maintain seller relationships, collect feedback, and ensure minimal churn.Handle end-to-end acquisition process, including documentation, POSM delivery, and...

  • Seller Management

    4 days ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships LevelExperienced (Individual Contributor) LocationMalaysia - Kuala Lumpur The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...