Customer Care Officer

2 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Day Shift (Permanent)

**Industry**:Hotels / Restaurants / Airlines / Travel

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Japanese language english
- **Job Overview**: As a Customer Service Representative for our airline, you will be responsible for delivering unparalleled service to our Japanese and English-speaking passengers. This role requires prior experience in customer service within the airline industry, coupled with fluency in both Japanese and English languages.

**Responsibilities**:

- Utilize your airline industry experience to address inquiries related to reservations, flight information, baggage, and other travel-related matters.
- Assist passengers with changes to bookings, cancellations, and other service-related requests.
- Resolve customer issues and complaints promptly and professionally.
- Collaborate with internal departments to ensure a seamless and efficient customer experience.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on airline policies, procedures, and industry developments.

**Qualifications**:

- Diploma or above in any discipline.
- Fluency in both Japanese and English, with excellent verbal and written communication skills in both languages.
- Prior experience in customer service within the airline industry is mandatory.
- Strong interpersonal skills with the ability to work collaboratively in a team.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using airline reservation systems and customer service software.
- A positive attitude and a commitment to delivering top-notch customer service.

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