L1 IT Service Desk

**Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work environment. - **Service Delivery**: Oversee the daily operations of the service desk, ensuring timely and efficient resolution of technical issues within SLA. - **Customer Service**: Maintain high levels...

Job tasks - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines (SLA) - Providing input...

The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The Service Desk Analyst serves as the initial point of...

Engineer is a key technical resource, providing higher-level support and problem resolution for complex issues. They are responsible for ensuring the stability and reliability of on-site IT infrastructure and services. Key Responsibilities: - Advanced Technical Support: Provide second-level support for escalated issues, including in-depth...

Key Objectives of Position: As a Lenovo Managed Service Desk Supervisor, you are one of the key pillars in providing support services for our Managed Service customers. Being skilled in Lenovo Systems, procedures, and operations, you will be responsible to drive customer support Service Level Agreement (SLA) primarily in Indonesia & South East Asia markets....

**About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. - Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...

We are looking for a dedicated and proactive IT Support Technician to join **as IT Service Desk Analyst.** This role requires rotational 16 **Certification**: - An **ITIL certification**is desirable. - Mandatory - Mandarin Language Certification : HSK Level 8 (score of 270+) and BCTL Advanced Level **Roles and Responsibilities** - Collaborate with team...

Tasks: - Provide IT support to end users across multiple global locations. - Manage tickets throughout their lifecycle, including opening, closing, and monitoring. - Ensure timely resolution by tracking ticket timelines (SLAs). **Requirements**: - JLPT N1/N2 Japanese Language and good English - Strong organizational skills with ability to prioritize...

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**. **Responsibilies**: Process incoming -**IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you Deliver high -quality customer service at all...

If you are looking to excel and make a difference, take a closer look at us Job Brief: Supports the service delivery of the information and technology (IT) services and working with teams within Group Technology together with establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide...