Customer Service Executive

1 week ago

Kuchai Lama, Malaysia N Moo Moo Senders Sdn Bhd Full time

Handling inbound calls regarding general & complicated issues from customers/merchants.
- Handling outbound or follow-up calls to customer/merchants whenever required.
- Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
- Managing ad-hoc administrations, also communicating and coordinating with internal departments when required.
- Monitor daily orders and ensure each orders are well taken care of while within our SLA.
- Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.
- Any ad hoc tasks assigned by the supervisor.

**Job Requirements**:

- Wholehearted to solve customers' problems along with efforts to surpass the expectations.
- High curiosity to determine answers to root cause of an issue.
- Capable to swiftly perceive technical concepts, information, tasks, and issues.
- Ability to provide alternatives/solutions for any issues.
- Ability to work independently with least supervision along with excellent time management skills.
- Always having empathy & positive mindset to provide utmost professional attitude for customers & merchants.
- Good team player that has ample communication, coordination, cooperative skills with teammates to innovate and solve issues.
- Ability to work under-pressure and to meet speculated SLA and deadlines.
- Must be able to work on rotational shift (Weekdays, Weekends & Public Holiday).
- At least 1 year(s) of working experience in customer service, and fresh graduates are welcomed to apply.
- Required language(s): Bahasa Malaysia, English and Mandarin.

**Working Hours: Two (2) Shifts (5 Days/Week)**:

- Morning: 9AM-6PM (No Shift Allowance)
- Afternoon: 1PM-10PM (Shift Allowance Available)

**How this career will benefit you?**
- Flexible and young working environment which allows you to give your own ideas and implement them for the workplace. (Learn, Share & Grow together)
- Parking Full Claim
- Phone Allowance
- Annual Leave (16days/year)
- Medical Benefit (Applicable to Dental, Optical and others)
- Annual Bonus
- Annual Trip
- Salary Increment (Review from time-to-time)

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- 13th month salary
- Yearly bonus

Application Question(s):

- Do you have own transport?
- What's your available date to join us?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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