Business Analyst

**General Information**: - Job ID - 32361 - Location - Kuala Lumpur, Malaysia - Work Types - Full Time, Permanent - Categories - Information Technology **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. **Discover the Role** We are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology (workflow, RPA), operational processes and organisational construct. Following several successful deployments worldwide we are looking for a Business Analyst to join our team to drive the Digital Transformation Culture Change within the Services and Solutions organization for across +50 offices around the world. - Create and deliver change strategies, and plans to help teams in region maximise their adoption of new solutions - Identify and clarify the change impact of the business regarding the new ways of working - Execute change management activities according to regional and global strategy - Measure the success of change initiatives and strategies and implement corrective actions - Build and maintain relationships with stakeholders who have accountability for program execution This role will have a global mandate and will report to the Director of Regional Deployment, Digital operations. **Key Responsibilities** - Build deep system knowledge of the service line assigned to become an SME within our organization; - Design and enhance continuously our business processes in partnership with the service line operational leaders; - Maintain the workflow solution global configuration updated against the approved business processes; - Ensure country level implementations adhere to group-wide standards; - Support identifying TMF global automation gaps and tech stack functionality improvements; - Analyse local requirements to identify gaps vs. group standard, proposing solutions that maintain the solutions' integrity; - Solve complex problems that arise through a project and design solutions; - Assess, plan, and supervise the business processes upgrades and enhancements of the workflow solution; - Provide hands on technical support to analysts who are configuring our workflow tool; - Generate end-to-end business analysis documentation, ensuring on time & high-quality delivery; - Create and update business analysis documentation; - Implement the agreed governance for keeping track of the change management of business analysis documentation; - Support the training and communications on business design processes; - Support the creation of training material on approved business processes. **Key Requirements** - +3 years of experience as Business or IT Analyst - Experience preparing process maps, data models - Basic SQL (DB) knowledge is a plus - Alteryx/Power BI/Power Platform knowledge is a plus - Strong analytical skills, ability to interpret and structure data for different audience. - "Can do" approach and positive problem-solving attitude - Be able to work independently, but in full transparency when facing challenges **What’s in it for you?** Pathways for career development - Work with colleagues and clients around the world on interesting and challenging work. - We provide internal career opportunities, so you can take your career further within TMF. - Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact - You’ll be helping us to make the world a simpler place to do business for our clients. - Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. A supportive environment - Strong feedback culture to help build an engaging workplace. - Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey. - Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. - At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability. Other Benefits - Anniversary & Birthday Leave policy - Be part of One TMF - Paternity & Adoption leaves - Salary advance policy - Work flexibility - Hybrid work model - Talk about growth opportunities (we invest in talent) - Well-being initiatives **We’re looking forward to getting to k