Customer Service Officer

2 weeks ago

Brickfields, Malaysia TDCX MALAYSIA SDN. BHD Full time

**Who are we looking for?**
- Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
- Flawless verbal communication skills in English language is essential.
- Patience, empathy, and a unique ability to manage stress.
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
- Ability to work under pressure and adapt quickly to adverse situations.
- Technical aptitude and the ability to pick up new technology quickly.
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
- Familiarity with ticketing systems.
- Experience with policy work, or help resource project management
- Previous, demonstrable experience with creation of online help resources
- Early adopter of technology.

**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX

**Job Types**: Full-time, Fresh graduate

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (preferred)

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