Guest Service Agent

7 days ago

Melaka, Malaysia Marriott International, Inc Full time

**Job Number** 23209534

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Service Officer

    1 week ago

    Melaka, Malaysia Rest Red House Melaka Full time

    * Basic Salary from RM1800 to RM2300 - Shift of 12 hours/shift, Morning, Night & Mid Shift - Night shift allowance - Review Award - Quarterly attendance allowance - Medical bonus - Performance bonus The guest service officer is responsible for the care, hospitality and service given to our guests throughout their stay, responsibility such as Check-in/out,...

  • Reservation Agent

    1 week ago

    Melaka, Malaysia DUSIT PRINCESS MELAKA Full time

    Reservation Agent will support the Reservation Manager for handling all reservation inquiries and bookings, ensuring a smooth and efficient process for guests. This role requires excellent communication skills, a customer-focused attitude, and a strong attention to detail. Pay: RM2,000.00 - RM2,200.00 per month **Benefits**: - Meal provided Schedule: -...

  • Guest Service Agent

    4 days ago

    Melaka, Malaysia Holiday Inn Melaka Full time

    **Summary of Job**: - Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. - Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and...

  • Reservations Agent

    4 days ago

    Melaka, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25014751 **Job Category**Reservations **Location**Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Guest Service Officer

    2 weeks ago

    Melaka, Malaysia Heeren Straits Hotel Sdn. Bhd. Full time

    * With Experience in Customer Service especially in Hotel industry - Accurately make and confirm reservations with walk-in, over the phone and online booking guests - Provide exceptional friendly, courteous, and patient customer service - Answering calls with accurate rates, activities, promotions & etc - Assist with completing daily opening and closing...

  • Guest Experience Manager

    2 weeks ago

    Melaka, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**24182002 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for supporting the resort operation in the role of Manager...

  • Guest Relation Executive

    2 days ago

    Melaka, Malaysia Marriott International, Inc Full time

    **Additional Information**Front Office **Job Number**25115181 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to...

  • Guest Experience Expert

    2 weeks ago

    Melaka, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**24165298 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    7 days ago

    Melaka, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25190823 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Officer

    1 week ago

    Melaka, Malaysia Rest Red House Melaka Full time

    * Basic Salary from RM1800 to RM2300 - Shift of 12 hours/shift, Morning, Night & Mid Shift - Night shift allowance - Review Award - Quarterly attendance allowance - Medical bonus - Performance bonus **Responsibilities**: 1. Ensure personal grooming abide by hotel standard and professionalism 2. Ensure hotel policies are well embedded in mind 3. Ensure Check...