Business Consultant

4 days ago

Remote, Malaysia CSG Full time

As a link between the customer and project director, the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the customer’s expectations and prioritizing future work. The Ascendon Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challenges.

Responsibility

Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements.

Document user-centered requirements relevant to achieving the customer’s goals and objectives.

Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes.

Effectively communicate insights and plans to cross-functional teams.

Construct workflow diagrams and charts.

Guides the customer thorough delineation of personal preferences or other non-essential modifications and core business needs.

Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable.

Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB capabilities.

Facilitate and guide customer workshops while managing to the contracted service definition.

Present and propose business solutions that match out current product/solution capabilities.

Lead the customer through the enhancement intake and deliver process.

Collaborates with the project solution architect to create the Blueprint Document as part of the customer’s initial onboarding process.

Manage any changes through the Service or Change request process.

May coordinate and facilitate UAT and end-to-end testing.

Assist in the definition of user stories and acceptance criteria for each functional business requirement.

Provide system validation procedures, maintenance reports, deactivation plans, and other documents, plans and reports.

Is knowledgeable on use cases and continually verify the requirements and reject implementations that do not advance the business goals and objectives.

Regular and reliable attendance is required.

This job requires domestic and/or international travel up to 20%.

Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Location(s):
Malaysia RemoteSingapore Remote

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