Reservation Assistant

1 week ago

Kuah, Malaysia Hotel Bella Vista Waterfront Full time

***:
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, and extranet. Creates and maintains reservation records-usually by date of arrival. Prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:
1. Processes reservations by mail, telephone, fax or Extranet.

2. Processes reservations from the sales office, other hotel departments, and travel agents.

3. Knows the type of rooms available as well as their location and layout.

4. Knows the selling status, rates, and benefits of all packages plans.

5. Knows the credit policy of the hotel and how to code each reservation.

6. Creates and maintains reservation records by date of arrival.

7. Determines room rates based on the selling tactics of the hotel.

8. Prepares letters of confirmation for FIT and invoices for Travel Agent.

9. Communicates reservation information to the front desk.

10. Follow telephone etiquette when answering telephone call - internal and external.

11. Processes cancellations and modifications and promptly relays this information to the front desk.

12. Understands the hotel's policy on guaranteed reservations and no-shows.

13. Processes advance deposits on reservations.

14. Tracks future room availabilities based on reservations.

15. Helps develop room revenue and occupancy forecasts.

16. Prepares expected arrival list for front office use.

17. Assists in preregistration activities when appropriate.

18. Monitors advances deposit requirements.

19. Handles daily correspondence. Responds to inquiries and makes reservations as needed.

20. Makes sure that files are kept up to date.

21. always Maintains a clean and neat appearance and work area.

22. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

23. Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.

24. To be aware of all front office procedures and assist with reception duties when required.

25. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

26. Willing to undertake any reasonable request made by management in any other areas of the house.

27. Monitoring listing for Festive Event prior to arrival and stayover.

**Job Type**: Contract
Contract length: 12 months

Pay: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Langkawi (Langkawi): Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- Tamil (required)
- Mandarin (required)
- English (preferred)

License/Certification:

- B2, D (preferred)

**Location**:

- Langkawi (Langkawi) (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

  • Reservations Talent

    7 days ago

    Kuah, Malaysia Tengah Resort Sdn. Bhd. Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Reservation & Loyalty Coordinator

    1 day ago

    Kuah, Kedah, Malaysia The Datai Langkawi Full time

    (For Malaysian Applicant only)The Reservation & Loyalty Coordinator is responsible for managing inquiries and reservation-related arrangements for loyal returnee guests, defined as guests visiting for the fifth stay and above. The role focuses on delivering a seamless pre-arrival experience by coordinating accommodation details, airport transfers, dining...

  • Front Office Assistant

    2 days ago

    Kuah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    **Job Summary** The Front Office Assistant is responsible for providing efficient and professional service at the hotel’s reception and guest service areas. This role involves welcoming guests, managing check-in/check-out procedures, handling reservations, and ensuring that guest needs are attended to promptly and courteously. **Key...

  • Assistant Front Office Manager

    5 days ago

    Kuah, Malaysia Wings by Croske Resort Langkawi Full time

    **Job Summary**: **Key Responsibilities**: - Assist the Front Office Manager in managing the front desk, concierge, and guest services teams. - Ensure smooth check-in and check-out processes, providing exceptional service to all guests. - Handle guest inquiries, requests, and complaints promptly and professionally. - Monitor and maintain high standards of...

  • Assistant Front Office Manager

    2 days ago

    Kuah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    **Job Summary** The Assistant Front Office Manager leads and manages the daily operations of the Front Office Department, ensuring smooth service delivery, high guest satisfaction, and effective team performance. This role is responsible for supervising guest services, staff training, operational standards, and coordination with other departments to deliver...

  • Assistant Front Office Manager

    5 days ago

    Kuah, Malaysia Wings by Croske Resort Langkawi Full time

    Job Vacancy: Assistant Front Office Manager (AFOM) Location: Wings by Croske Resort Langkawi, Malaysia **Job Type**: Full-Time Industry: Hospitality About Us: Wings by Croske Resort Langkawi is a premier destination for luxury and comfort, offering world-class facilities and exceptional guest experiences. Located amidst the breathtaking beauty of...

  • Golf Shop Attendant

    5 days ago

    Kuah, Malaysia The Els Club Teluk Datai Full time

    Offer superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, and special events preparation. **Job Types**: Full-time, Permanent **Salary**: From RM1,700.00 per month **Benefits**: - Dental insurance - Flexible schedule - Health insurance - Maternity leave - Meal allowance - Meal...

  • Front Desk Receptionist

    1 day ago

    Kuah, Malaysia WE HOTEL LANGKAWI Full time

    **Overview** **Duties** - Greet and welcome guests in a professional manner - Answer and direct phone calls promptly - Perform clerical duties such as filing, photocopying, and data entry - Manage incoming and outgoing mail - Maintain a tidy and organized reception area - Assist with scheduling appointments and reservations - Provide administrative support...

  • Front Office Asistants

    2 weeks ago

    Kuah, Malaysia We Hotel Langkawi Full time

    _We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff._ - To be successful as a hotel front desk, you should provide guests...

  • Assistant Chief Concierge

    3 days ago

    Kuah, Malaysia Marriott International Full time

    **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all...