Payment Payable Executive
7 days ago
Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Perform daily payout activities to both Shopee buyers and sellers on a daily or weekly basis by consolidating requests from internal teams and ensuring the proper due diligence performed prior to any payout activities
- Perform scheduled payout activities to other internal Shopee entities by consolidating approved requests from internal stakeholders and ensuring the proper due diligence performed prior to any payout activities
- Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
- Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimisation and implement cost savings initiatives
- Actively participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
- Track, analyse, influence, and communicate key metrics to influence decisions and new payments initiatives
- Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies
- Rotational support on campaign days to ensure payment channel availability
- Ensure server and bank downtimes are managed adequately during campaign days by ensuring channel maintenance set-up or ensuring proper communication within internal teams to manage expectations
- Other ad-hoc tasks as required by the Business-
- **Requirements**:
- At least 1-3 years working experience
- Analytical and strong attention to detail required
- Strong critical and problem-solving skills
- Experience working within a technology organisation
- Advanced Excel skills with knowledge of SQL (Structured Query Language) and Power Query (plus).
- Familiar with multiple payment channels and concept of MDR (Merchant Discount Rate)
- Excel (Vlookup and Pivot table) is a must, SQL nice to have
- Previous experience in payments is preferred
- Experience in fintech, banking or finance background a definite plus
- Strong communication and presentation skills a must (English preferred)
- Proactive, energetic, fast pace, meticulous
- Smart, self-learning and resourceful
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