Promoter

Job Summary:
The Customer Relations and Retail Sales Executive is responsible for providing excellent customer service, supporting sales activities, ensuring a clean and well-maintained retail environment, and accurately managing billing and reporting tasks. The role requires flexibility for outlet rotations to address staffing needs, always ensuring smooth operations.

Key Responsibilities:
**Customer Relations**:

- Answer telephone calls within three rings, ensuring a polite and professional tone while following proper telephone etiquette.
- Greet and welcome customers warmly, helping and addressing their needs promptly.
- Clearly explain products and answer customer inquiries effectively, providing thorough product knowledge.

**Sales**:

- Promote special deals and explain ongoing promotions to customers.
- Guide customers through the retail display, offer product testers, and suggest suitable alternatives if their preferred item is unavailable.
- Encourage customers to upgrade their purchases when possible and promote relevant upselling opportunities.

**Shop Area Maintenance**:

- Ensure that the cashier desk is always manned during operational hours.
- Maintain cleanliness and organization of the cashier, retail areas, and tester stations.
- Ensure all equipment (e.g., electricity, paraphernalia) is functional and report issues promptly for repair.

**Billing & Cash Handling**:

- Handle all customer billing processes accurately, including cash, credit cards, and gift certificates.
- Ensure correct procedures are followed for cash handover and banking transactions, including receipts and cash reconciliation.

**Reporting**:

- Complete daily reports on retail sales and maintain accurate petty cash records.
- Prepare requisitions for stock replenishment in a timely manner, ensuring mínimal stock shortages.
- Inform the Tanamera Storekeeper or Supervisor about any excess or shortage of inventory.
- Assist the Tanamera Administrator in preparing monthly sales and product reports.

**Service Standard**:

- Maintain up-to-date knowledge of Tanamera practices and always comply with company standards.
- Actively contribute to team communication and participate in problem-solving discussions to enhance shop operations.
- Work collaboratively as a constructive team member, fostering a positive work environment.

**Additional Responsibilities**:

- Be flexible and available for rotation between outlets to support staffing shortages when necessary.
- Safeguard Tanamera Sdn Bhd’s products and ensure proper storage to prevent product mix-ups.
- Practice and maintain Good Storage Practices (GSP) and ensure that stock is rotated following FIFO (First-In, First-Out) and LILO (Last-In, Last-Out) procedures.
- Perform other duties as assigned by Tanamera management from time to time.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Retail sales: 1 year (required)

**Language**:

- English (required)
- Bahasa (required)
- Mandarin (preferred)

Willingness to travel:

- 75% (required)