Honda Customer Relation Executive

Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. - Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System. - Perform any other duties as may be specified by the...

a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department. c) Conduct Post Service Follow Up with customers to measure customer satisfaction for...

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Senior Executive - Body and Paint Operations at Honda Malaysia Sdn. Bhd. located in Petaling Jaya. The Senior Executive will be responsible for overseeing daily body and paint operations and KPI monitoring of your dealer care. Adherence to quality...

Job Description:1. Ensure reception process comply with Honda Malaysia standard guideline.2. Initiate/update customers' files.3. Appraise vehicle damage and issue estimation.4. Conduct negotiations with insurance companies.5. Check completed vehicles before delivery.6. Send invoice to insurance companies.7. Monitor & update customers on WIP.Requirement:a)...

a) Warranty claim preparation and submission. b) Defective warranty parts storage and control. c) Free Service Claim (FSC) preparation and submission. d) Responsible for daily administrative tasks. e) Maintaining proper filing on all documents related. f) Perform any other duties as may be specified by the Company from time to time. **Requirement**: 1....

1. Assign job to Technicians and inform Service Advisor the completion time. 2. Ensure proper job distribution & execution of all repair orders. 3. Ensure Job Control Board is updated in order to maintain synchronization between reception and Workshop Job Control Board. 4. Ensure job completion time is earlier than promise time and update Service Advisor on...

1. Assign job to Technicians and inform Service Advisor the completion time. 2. Ensure proper job distribution & execution of all repair orders. 3. Ensure Job Control Board is updated in order to maintain synchronization between reception and Workshop Job Control Board. 4. Ensure job completion time is earlier than promise time and update Service Advisor on...

1. Responsible for daily administrative tasks. 2. Maintain all records and documentation in compliance with company policy. 3. General administrative duties of the Sales and Insurance department. 4. Assist in processing customer’s orders and preparing registration documents of new cars. 5. To issue cover notes for all new car registrations and renewal...

JOB SUMMARYWindow person between dealer and stockist with HMSB in terms of standards, 5S, procedures, quality, system, and warranty issues.Window person and main PIC between dealer for customers' complaint and communication form response.Carry out audit and ensure all processes are complied.Ensure all dealers adheres to the Standard Service implementation...

JOB DESCRIPTIONPerform the New Recruit Readiness Assessment (NRRA) verification and update the data in Dealer Personnel Management System (DPMS) by communicating with dealer personnel.Execute training administrative task ordering F&B.Checking and validating dealer personnel data in Dealer Personnel Management System by communicating with dealer personnel....