Team Lead Customer Service

3 days ago

Cyberjaya, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Japanese Team Lead - Customer Service

Location: Cyber Jaya, Malaysia.

Salary Max: RM 12,500 + Allowances

Process: Travel App

Language: Japanese + English

Headcounts: 2

Joining Date: ASAP or with Notice period

Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts)

Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience

Role & Responsibilities:

- Manage Team that Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.

Role & Responsibilities:

- Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc.. to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Working with Global team & build up client relationship and handle all reports (if needed)

Lead Requirement:

- Fluency in English + Japanese (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

**Salary**: RM12,500.00 - RM13,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?

  • Provisioning Team Lead

    1 week ago

    Cyberjaya, Selangor, Malaysia Nasstar Full time £60,000 - £80,000 per year

    DescriptionWe are seeking an experienced Provisioning Team Lead to manage a team of approximately five Provisioning Coordinators responsible for processing broadband and Ethernet orders. This role is critical in ensuring smooth and timely provisioning of services across multiple UK network providers, including BT, TalkTalk Business, Virgin Media, CityFibre,...

  • Provisioning Team Lead

    1 week ago

    Cyberjaya, Selangor, Malaysia Nasstar Full time 120,000 - 180,000 per year

    Application Deadline December 04, 2025 Department Connectivity Employment Type Permanent Location Cyberjaya Workplace type Hybrid Key Responsibilities Skills, Knowledge and Expertise Benefits About Nasstar Nasstar is a cloud service specialist. With an integrated suite of services, we design, implement, and manage multi-cloud solutions,...

  • Customer Experience Lead

    2 weeks ago

    Cyberjaya, Malaysia Logicalis Full time

    As the Customer Experience Lead within our Managed Services business, you will lead the Service Desk team providing excellent service to our managed service customers. You will monitor and drive key service stats and help coordinate resources to ensure high levels of service are maintained. While not being a technical resolver role, you will lean on your...

  • Customer Experience Lead

    2 weeks ago

    Cyberjaya, Malaysia Logicalis Full time

    **The Role**: As the Customer Experience Lead within our Managed Services business, you will lead the Service Desk team providing excellent service to our managed service customers. You will monitor and drive key service stats and help coordinate resources to ensure high levels of service are maintained. This role is a combination of **technical...

  • Customer Experience Lead

    1 week ago

    Cyberjaya, Malaysia Logicalis Full time

    We are seeking for a Customer Experience Lead to expand our team in Cyberjaya. As a Customer Experience Lead, you will play a crucial role in managing and overseeing the day-to-day operations of the service desk team. This role ensures that IT support services are delivered efficiently, meeting SLAs and customer satisfaction goals. You will guide and mentor...

  • Customer Service

    7 days ago

    Cyberjaya, Selangor, Malaysia OCBC Bank (Malaysia) Berhad Full time 30,000 - 60,000 per year

    *WHO WE ARE:* As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia Inter Island Manpower Pte Ltd Full time 40,000 - 80,000 per year

    Japanese Speaking Customer ServiceLocation: CyberJaya/KL City CentreSalary : RM ,000+ (basic + allowance)Requirement: N1/N2** Expatriate with N1 , or Japanese Native Speaker WelcomeAbout the role This is a full-time Customer Service (Japanese Speaking) role . You will be joining the customer service team , a leading provider of customer service solutions....

  • Customer Service

    7 days ago

    Cyberjaya, Selangor, Malaysia NTT DATA, Inc. Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Customer...

  • Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Customer...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia NTT Full time 20,000 - 25,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...