Ingest Operator

**Position **Digital Media Operator / Ingest Operator

**Responsible for **Ingest and Adpro

**Department **Operations

**Your Responsibilities**

**Digital Media**
- To ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
- Ingesting material, to the highest quality, into the Adstream system ensuring high productivity at all times with a constant flow of ingestion.
- FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
- To ensure client’s orders and material are processed ready for ingest
- To constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
- To communicate any problems/issues effectively and in a timely manner Fixing and Creating broadcast compliant files for delivery using post production tools
- To constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
- Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

**Operational Efficiency**
- Ensure low error rate - Check material is available for ingestion within SLA
- Always work efficiently and effectively, using correct workflow and work procedures
- Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
- In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
- Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
- Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
- Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
- Follow Ingest Standard Operating Procedures
- Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
- Ensuring that you maintain a customer-focused orientation at all times.

**Documentation**
- Issue a QC report for each clock on each order.
- Assist in creating and maintaining checklists and SOP's
- File a fault report for any software or hardware deficiency
- Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
- Assignments as required and relevant by Management
- Achieve the KPIs

**Skills & Experience Needed**

Ideally you would currently be working in production, broadcast engineering, video editing or related industries
- A minimum of 3 years experience in Ingest/ Post production services.
- A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
- Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
- Good knowledge of broadcast file formats; MXF, MOV etc.
- Good knowledge of Adobe Premiere
- Basic understanding of Adobe Audition and audio editing software
- Good knowledge of Transcoders and File creation techniques
- Good Understanding of Containers, codecs and encoding techniques Optional:

- Good knowledge of After Effects, Photoshop
- Editing toolkits, updating graphics, text layers
- Good knowledge of Adobe ecosystem

**Salary**: RM3,800.00 - RM4,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift