Customer Careline(Female)

3 days ago

Simpang Ampat, Malaysia Soon Bee Ho Engineering Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:

- Position available for both male and female.
- With / without experience.
- Excellent interpersonal and communication skills.
- Able to communicate in English and Bahasa Malaysia

**Job Types**: Full-time, Permanent

**Benefits**:

- Flexible schedule
Schedule:

- Fixed shift
Supplemental Pay:

- Attendance bonus
- Yearly bonus
COVID-19 considerations:
Please be vaccinated complete.

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

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