Customer Service Team Leader

2 days ago

Kuala Lumpur, Malaysia BID Operations Full time

**Requirements**:
**Team Leadership**:

- Inspire and empower a team of customer service representatives, guiding them towards success.
- Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement.
- Cultivate a positive and collaborative team environment that fosters growth and teamwork.

**Customer Relationship Management**:

- Build and nurture strong relationships with clients, ensuring their needs and concerns are addressed promptly and effectively.
- Resolve escalated customer issues and consistently deliver exceptional customer satisfaction.
- Analyze customer feedback to identify areas for improvement and implement strategies to enhance service quality.

**Process Improvement**:

- Identify opportunities to streamline and enhance customer service processes, maximizing efficiency.
- Develop and implement efficient procedures for handling inquiries, complaints, and requests.
- Monitor key performance indicators (KPIs) and devise strategies to surpass targets.

**Training and Development**:

- Provide continuous training and coaching to customer service team members, enabling their growth and success.
- Ensure team members possess comprehensive product knowledge and are well-versed in company policies.
- Promote a culture of continuous learning and personal development.

**Data Analysis and Reporting**:

- Analyze customer service data to identify trends, improvement opportunities, and actionable insights.
- Prepare regular reports on team performance, customer feedback, and relevant metrics.

**Collaboration**:

- Work closely with other departments, such as Sales and Product Development, to effectively communicate customer needs and feedback.
- Collaborate on cross-functional projects to elevate the overall customer experience.

**Qualifications**:

- A degree in business administration or a related field is highly preferred.
- Demonstrated experience in managing customer service
- Strong skills in leadership and team management are essential.
- Excellent communication and interpersonal abilities are a must.
- Proficiency in Zendesk (preferred) and other customer service software and tools is necessary.
- Fluency in both English and Mandarin is required.
- Strong problem-solving and conflict resolution skills are desired.
- An analytical mindset with the ability to interpret data and make informed decisions is important.
- Flexibility to adapt to changing priorities and work in a fast-paced environment is a must.

**Benefits**
- Competitive salary and performance-based bonuses.
- Rewarding career development with regional exposures
- Young, vibrant and open work culture
- Health and wellness benefits.
- Collaborative and inclusive work culture.

  • Team Leader

    4 days ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Job Title**: Customer Service Team Leader **Key Responsibilities**: - Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. - Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. - Provide coaching,...

  • Customer Service

    4 days ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Key Responsibilities**: - Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. - Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. - Provide coaching, mentoring, and regular feedback to team members...

  • Customer Service Team Leader

    2 weeks ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Key Responsibilities**: - Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. - Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. - Provide coaching, mentoring, and regular feedback to team members...

  • Team Leader

    4 days ago

    Kuala Lumpur, Malaysia Tribe Business Services Sdn Bhd Full time

    The Customer Service Team Leader will be responsible for overseeing the day-to-day operations of our customer service team. This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally. Customer Service Team...

  • Team Leader

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Job Title: Customer Service Team LeaderWe are seeking an experienced and highly motivated Customer Service Team Leader to manage a team of customer service representatives. The ideal candidate will ensure that the team delivers exceptional service by providing guidance, training, and performance feedback. This role involves overseeing day-to-day operations,...

  • Team Leader Customer Service

    2 days ago

    Kuala Lumpur, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Position: Customer Service Team Lead (Mandarin Speaker)** **Location : Bangsar** **Responsibilities**: - Monitor call quality and coach a team of Customer Service Professionals (CSPs) on service accuracy, customer handling, and process knowledge - Communicate management objectives and ensure team efforts align with company goals - Manage real-time...

  • Team Leader Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Key Responsibilities**: - Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. - Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. - Provide coaching, mentoring, and regular feedback to team members...

  • Team Leader

    1 week ago

    Kuala Lumpur, Malaysia TaskUS Full time

    So what does a Team Leader really do? Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. We need your full concentration because it's time to imagine what it's like being...

  • Customer Service Associate

    2 weeks ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Customer Service Team Leader

    2 days ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...