Duty Manager

1 week ago

Johor Bahru, Malaysia Fives Hotel Full time

Vacancy Position**:Duty Manager**

**GENERAL ROLE**

This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team.

You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values of the Company.

You are also required to exemplify your best behavior to your team and work well with other team members in the department/organization and to carry out assignments that are delegated by your superior in a timely manner.

**ROLES & RESPONSIBILITY**:
1. Assist in VIP’s arrival and escort guest to his/her room and to assist the departure upon check-out.

2. Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

3. Check on registration cards of arriving guests and ensures all information should be filled on each cards by the guests.

4. Assist in sending guest messages or faxes.

5. Give the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no
- shows.

6. Assist in handling room lock problems.

7. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

8. Operate the front office computer system in order to assist front office attendants.

9. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

10. Continuously develop personal leadership, hiring, and training skills for personal development.

11. Coach, mentor, and provide feedback to team members as well as assess individual performance through observation and measurement, and suggest corrective actions as needed.

**OTHER REQUIREMENTS**:
1. Maintaining confidentiality within the organization and protect any information that classified as confidential.

2. Maintaining honesty and integrity with superior, subordinates and guests.

3. Must be willing to work flexible hours, including evenings and weekends to support hotel operations or events.

4. Complying with the company’s grooming standard.

5. Requires a valid driver’s license and passport.

6. Must be willing to travel to conduct business if required.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Meal allowance

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Duty Manager / Front Office: 2 years (preferred)

  • Duty Manager

    4 days ago

    Johor Bahru, Malaysia Pinetree Marina Resort Full time

    **Responsibility** - To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. - To supervise day to day operations and ensuring all standard operating procedure are adhered to. - To ensure guests requests and complaints are being handled with promptness, courtesy and...

  • Duty Manager

    2 hours ago

    Johor Bahru, Malaysia Pinetree Marina Resort Full time

    **Responsibility** - To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. - To supervise day to day operations and ensuring all standard operating procedure are adhered to. - To ensure guests requests and complaints are being handled with promptness, courtesy and...

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia Hotel Granada Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    2 days ago

    Johor Bahru, Johor, Malaysia Hotel Granada Johor Bahru Full time 40,000 - 80,000 per year

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest'sAssists in VIP's arrival departure in absence of Front Office ManagerChecks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviourChecks on registration cards of arriving...

  • Duty Manager

    54 minutes ago

    Johor Bahru, Johor, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest'sAssists in VIP's arrival departure in absence of Front Office ManagerChecks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviourChecks on registration cards of arriving...

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 3 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplisher - Good...

  • Duty Manager

    7 days ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 2 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplishes - Good...

  • Duty Manager

    4 days ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 14-Jun-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    2 hours ago

    Johor Bahru, Malaysia Holiday Inn Express and Suites Full time

    Be the warm welcome that kicks off a memorable guest experience - Acknowledge IHG Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay - Handle cash and credit transactions - Start every stay right by swiftly checking guests in and out...