Customer Service Executive
1 week ago
Receive and respond to customer service enquiries and request on all redone related matters in specific detail.
- Provisioning or orders such as unbarring, barring, suspension, unsuspension, replace sim card, activation of vases (IDD, IR, VM, CLIR, BB Services, CL,) checking MNP status, etc
- To manage and escalate billing and complicated case dispute
- Promote redone products and services
- Identify customer needs and address customer concern
- Refer customers to appropriate channel based on enquiry and request
- Retrenched / unemployed / fresh graduates are encourage to apply
- On Job Training provided
- 12 months contract with opportunity to be absorbed as permanent
**BENEFITS**
- Annual Leave & Statutory Leave
- KPI Allowance
- Medical Coverage
- Monthly Activity - Sport Club
- Company Trip
- Career Enhancement
**WORK LOCATION**
IOI Boulevard, Jalan Kenari 5, Puchong (In front LRT station IOI Puchong Jaya - 2 minutes walking distance)
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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