Manager - Digital & Innovation Office

3 days ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Job Purpose:
The Customer Insights & Usability Manager is responsible for adapting and innovating research methods to meet product needs by delivering high quality insights in a fast-paced work environment, and by contextualizing for specific use cases across products such as banking for the traditional, fintech, cryptocurrency etc.

Job Descriptions:
- Advise, construct, and recommend the right mixture of research tools, approach, and methods to address business objectives, which involves TWO key areas:
- Expert understanding in design and conducting Quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale.-
- Adequate understanding in designing and conducting Qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products.**Requirements**:
- Malaysian citizen- 6 years and above relevant experience managing primary quantitative and qualitative market research with a good grasp of different methodologies, creating analyses, consulting, deriving findings from data to formulate business insights.

Experience-
- Experience in statistical data analysis, modelling skills (e.g. sig testing, regression modelling, elasticity, AB Testing) and experience conducting usability tests is preferred.- Well versed in analyzing and synthesizing qualitative and quantitative information, with demonstrated success in using research to drive insights and strategic implications that lead to business decision.- Possess excellent communication skills with good repertoire in managing different stakeholders with a passion to inspire business + stakeholders to be customer obsessed.- Passion to narrate human and data stories that inspires products, strategy and market development.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._

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