Reservations Sales Agent

2 weeks ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24015385

**Job Category** Reservations

**Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Reservation Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

    **Role Summary**: The Reservation Agent plays a key role in assisting guests with booking accommodations and providing exceptional customer service. No prior experience is required, making this an ideal opportunity for individuals looking to start their career in the hospitality industry. **Responsibilities**: - **Reservation Handling**: - Provide...

  • Reservation Agent

    5 days ago

    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    **Duties** - Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved. - Maintain close relationships with key business clients. - Type...

  • Reservation Agent

    14 hours ago

    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    **Duties** - Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved. - Maintain close relationships with key business clients. - Type...

  • Reservations Agent

    3 days ago

    Kuala Lumpur, Malaysia Marriott International Full time

    Job Description *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservations Agent

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Hotels and Resorts Full time 30,000 - 60,000 per year

    *About Four Seasons:*Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservation Agent

    14 hours ago

    Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

    Job Descriptions - Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters. - Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail. - Ensure prompt and...

  • Reservations Agent

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Hotels and Resorts Full time 30,000 - 60,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservation Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25081908 **Job Category**Reservations **Location**Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservation Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25143682 **Job Category**Reservations **Location**Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25080656 **Job Category**Reservations **Location**Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...