[airline Industry] Customer Experience Advisor

1 week ago


Subang Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

_**Looking for a high flying career?**_

**_Job Responsibilities: _**
- Provide support for an award winning International Airline Company
- Deliver **_world-class customer service_** while responding to customer inquiries and concerns via the chat channel
- Address **_travel-related questions_** and issues communicated through chat.
- Assist customers with upgrade requests, baggage inquiries, delays, and cancellations.
- **_Build meaningful relationships with our customers_** through a consultative approach
- Respond and manage customer feedback and complaints
- **Requirements**: _
- Required language(s): Proficient in English (written and spoken)
- **Experience in the airlines/aviation industry will be an added advantage**_

**_Why Join Us_**
- **Accessible** via public transport **(nearby LRT)**:

- Basic _**+ additional allowances**_
- Urgent hiring
- Friendly colleagues & positive work environment

**Job Types**:
Contract Role - 12 months (**_opportunity to be absorbed as permanent staff_** with good performance and productivity)

**Salary**:
RM2,700.00 - RM3,500 (+ **additional allowances)**

**_*Fresh Graduates/Unemployed/Retrenched Employees are encouraged to apply._**

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay

Application Question(s):

- Are you currently employed?

**Education**:

- STM/STPM (preferred)


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