Retail & Community Manager (Malaysia)

2 weeks ago

Kuala Lumpur, Malaysia Our Second Nature Pte Ltd Full time

We're looking for a fun and motivated team player to join Our Second Nature (Malaysia) on a full-time basis.

We offer attractive salary packages, benefits and career growth potential. The current position offered will be **Retail & Community Manager (Malaysia)** or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the “Group”).

**Responsibilities include**:
**Retail (Malaysia)**
- Overseeing the entire retail operations i.e. opening, closing, stock taking, customer service, cashiering and visual merchandising
- Managing the stock inventory (inbound and outbound) and replenishments
- Ensuring excellent in-store customer service and experience
- Managing the monthly roster and payroll tabulation for retail staff
- Leading and supervising the Retail team, and ensuring that brand and company service standards are upheld
- Implementing a positive culture of high performance and continuous improvement
- Generating and analysing sales data/relevant financials and sales performance reports
- Ensuring full compliance of operations SOP, store cleanliness and staff guidelines

**Customer Service (Malaysia)**
- Ensuring Customer Service team are timely in responses to customer tickets and online enquires
- Resolving customer issues and complaints by offering appropriate and creative solutions
- Supervising and training the team to achieve excellent customer service, with the desire to build lasting relationships with customers
- Innovating and improving workflow between online and offline sales channels

**Community (Malaysia)**
- Developing strategic customer programs to increase retention rates, customer acquisition, customer lifetime value and overall revenue
- Monitoring, analysing and forecasting key performance metrics. Reporting KPIs and providing data-driven recommendations to the management team in Malaysia and HQ
- Collaborating with key departments to design unique customer experiences and drive engagement initiatives, including calendar management and executing on key projects
- Conducting regular trainings and review sessions with Retail & Customer Service team to ensure customer excellence is achieved
- Nurturing relationships with our customers
- Keeping up to date on CRM and customer loyalty best practices

**Job requirements**:

- Degree in Hospitality, Retail Management, CRM or any other related fields
- Strong communication, interpersonal and management skills
- Customer-oriented and passionate about going above and beyond to serve
- Ability to identify issues and resolve challenges creatively and efficiently
- Min. 3 years working experience in a supervisory role in Retail
- Flexible with working days (may include public holidays and weekends)
- Familiarity with Customer Service Platforms such as Freshdesk is an added advantage
- Familiarity with Ecommerce Platforms such as Shopify and PrestaShop is an added advantage
- Proficient in Microsoft Office, Google Suite
- Love for Our Second Nature is an added bonus

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM9,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus

  • Retail & Community Manager (Malaysia)

    2 weeks ago

    Kuala Lumpur, Malaysia Our Second Nature Pte Ltd Full time

    We're looking for a fun and motivated team player to join Our Second Nature (Malaysia) on a full-time basis. We offer attractive salary packages, benefits and career growth potential. The current position offered will be **Retail & Community Manager (Malaysia)** or such other post as determined by the Employer, its holding company or its associate or...

  • Marketing Executive

    2 weeks ago

    Kuala Lumpur, Malaysia GLOBAL EHSAN RELIEF MALAYSIA Full time

    Plan and execute a marketing strategy for the organization and for new and existing products or services - Oversee the implementation of the marketing strategy - Develop a brand strategy - Set and administer an annual marketing budget - Create and manage a calendar of events - Guide the day-to-day activities of the marketing & amp, media team - Continually...

  • Retail Associate

    2 weeks ago

    Kuala Lumpur, Malaysia Club Twenty-One Retail Malaysia Full time

    **Key Responsibility**: - Provide excellent customer service skills in accordance to the Club 21 guidelines. - Strive to achieve monthly sales target as given. - Demonstrate good fashion sense and product knowledge. - Assist in the upkeep of the store including visual merchandising, housekeeping and maintenance. - Assist in inventory control and other...

  • Support L2

    2 days ago

    Kuala Lumpur, Malaysia Mindmap Full time

    Security Firewall **1** Japanese Security **1** **1** Japanese Security AMP **1** **Job Type**: Permanent Schedule: - Day shift

  • Graphic Communications Leader, Ikea Cheras

    4 days ago

    Kuala Lumpur, Malaysia Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Retail Associate

    2 days ago

    Kuala Lumpur International Airport, Selangor, Malaysia Valiram (Retail) Full time 20,000 - 30,000 per year

    About ValiramValiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia's leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.Operating more than 500 stores, a number...

  • Asset Management Professional

    4 days ago

    Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Asset Management Professional

    4 days ago

    Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Communications Manager, Malaysia

    4 days ago

    Kuala Lumpur, Malaysia Tiffany & Co. Full time

    Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon...

  • Retail Manager

    4 days ago

    Kuala Lumpur, Malaysia Enviably Me Malaysia Sdn Bhd Full time

    **Summary of Role**: Enviably Me, the official distributor and retailer for Grendene brands such as Ipanema, Zaxy, Rider and Melissa shoes, the iconic Brazilian brand and pioneer of jelly shoes in Singapore & Malaysia is expanding its brand portfolio and distribution channels. We are looking for a dynamic and experienced Retail Manager who is excited by the...