Change & Communication Manager (6 Months Contract)

**ROLE OVERVIEW**

The primary responsibility will be to support the program of work to create and implement a change management strategy based on OCS strategy standards and devise an internal communication and training plans that maximizes employee adoption and usage whilst minimizing resistance. Communication will play a pivotal role in the strategy and strong emphasize will be relied on in this regard.

**KEY TASKS & RESPONSIBILITES**

**Functional**:

- Analyze change impact and manage anticipated resistance.
- Ensure organisational initiatives and projects are successfully communicated to employees and stakeholders.
- Create and deliver the change and internal communications strategy that is aligned with project plans and objectives.
- Compose and deliver exciting and engaging communications.
- Manage comprehensive internal communications that encompass all levels of the organization.
- Plan and host engagement events.
- Draft messages or scripts from senior executives for presentation to employees in written or spoken form.
- Ensure internal communications messages are consistent across all mediums and for different departments of the organization.
- Build robust communication schedules and control programmes.
- Respond to feedback from staff and adjust communications content accordingly.
- Monitor feedback and rate of adoption of agreed changes.
- Leverage existing OCS tools (OCS Academy, etc.) to host and deliver training materials.
- Work closely with the Integration Communications lead, to ensure bi-weekly newsletters are included by the Sponsor and any internal marketing campaigns include Project updates and progress are programme in and meet communications standards.
- Leverage Digital Communications as part SharePoint Site, etc.
- Set up regular engagement sessions with Change Champions and key stakeholders.
- Coach project team and trainers in the preparation and delivery of lesson plan and materials to ensure effective communications.
- Evaluate and ensure user readiness.

**General**:

- Avoid conflict of interests between personal interests and the interests of the OCS group.
- Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
- Act in good faith and promote the long-term success of each company within the OCS group for the benefit of all members and wider stakeholders.
- Adhere to and promote the OCS group’s policies on equality & diversity, information security, health and safety and data protection in performing their duties.
- Support and promote the OCS group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource-effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

**QUALIFICATIONS, SKILLS & EXPERIENCE**

**Necessary**:

- Must hold a change management certification, such as Prosci (ADKAR), and demonstrate relevant business change experience.
- Experience with large-scale organisational change efforts.
- A solid understanding of how people go through a change and the change process.
- Experience and knowledge of change management principles, methodologies and tools.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to influence others and move toward a common vision or goal.
- Problem solving and root cause identification skills.

**Desirable**:

- Change management responsibility for HRIS implementation.
- Experience working in facilities management.

**CORE EXPECTATIONS**
- Show flexibility in working arrangements to ensure that a high level of service is delivered.
- Self-motivated and able to work effectively in a fast-paced environment.
- Have a positive and focused attitude when dealing with all colleagues.
- Be able to take personal responsibility.
- Have a flexible and positive attitude towards work.
- Be keen to continuously improve own learning and development.
- Support and embed the OCS group’s corporate values.

**KEY PERFORMANCE INDICATORS**
- All governance to be managed in line with Project Management requirements for reporting and timescales.
- Definition and buy in across stakeholder base for holistic Business Change plans.
- Execution and completion of all defined tasks within the business change plans.
- Effective leverage of internal and external resources to ensure that business change activity is delivered as required.
- Effective management of allocated costs for the delivery of Business Change Initiatives.
- Effective issue management using a variety of Project Management Skills and Tools.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM10,000.00 - RM15,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commut