Account Director

**Job Title**: Account Director **Location**: Kuala Lumpur, Malaysia **A LITTLE BIT ABOUT THE ROLE**: The Account Director is the client's partner to bounce things around with and to own the relationship, and they are the agency leader to be responsible for projects, the team resource required and the work to be delivered. They think ahead, spotting problems before they occur, managing client and internal expectations, support their team both managing up and down, and contingency planning as they go. They develop close relationships and a sense of partnership with their clients and foster trust based on their ability to deliver. This trust enables them to develop, nurture and protect the best work possible through the client process. Internally they have strong relationships with all team members and a thorough understanding of how to lead their team to create great work and help problem solve when it's needed. They work in partnership with both Strategy and Creative, and are fluent in the strategic debates regarding their brands. They are passionate about our creative product and know what best in class looks like both in terms of creativity and results. **WHAT YOU WILL BE DOING**: - Ability to manage a project with the client from beginning to end - To provide leadership and expertise to the onsite creative team - Schedule and manage team priorities and deadlines across client projects - Championing a lasting and strategic partnership that cultivates a client experience to engage and delight - Financial accountability. Stellar project management, fully responsible for financial management regarding jobs/accounts including forecasting. - Process Development and fulfilment - maintaining ongoing communications, both internal and external, to keep processes and resources streamlined - Brand guardianship - Presenting your work internally and to clients and manage workloads within agreed timings. - Resource Management - Working alongside the Creative Director to ensure you have the right people at the right time to deliver to client/ project needs **WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE**: - Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. - Passion for deep-diving into a client's business to get under the skin of it and fully understand their brands, products, and ways of working - The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. - A strong understanding and experience of working with end to end digital creative solutions; particularly across Social Media, eCommerce and Social Commerce - Knowledge of account management, project management and invoicing. - Highly creative with the ability to generate ideas and practically contribute to studio output. Ambition to push for the best and create award-winning work - Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. - Embodies the "can-do attitude" and is seen as a constant positive force on the team - Schedule and manage team priorities and deadlines. - Brand guardianship - Presenting your work internally and to clients and manage workloads within agreed timings. **A LITTLE BIT ABOUT US**: OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work. The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office and solve their problems collaboratively. OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace. **OUR VALUES AND HOW TO LIVE THEM**: **Ambition** - you look for opportunities to deliver greater value to those around you. **Imagination** - you identify a range of solutions to problems. **Inclusion - **to be actively pro-inclusive and anti-racist across our community, clients and creations. **Inspiration** - you lead by example and encourage others to do the same. **Learning **- you have excellent listening skills that helps you to learn from our clients and those around you. **Results** - you accept responsibility for your actions. - We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect everyone to contribute to our mission, embedding sustainability into every department and