Junior IT Support

1 week ago


Bayan Lepas, Malaysia Tentacle Technologies Sdn Bhd Full time

**Job Purpose**:
**Key Responsibilities**:

- Manage user accounts, password resets, and access permissions in **Azure AD** and **Active Directory**.
- Troubleshoot login, authentication, and Single Sign-On (SSO) issues.
- Monitor and resolve tickets via helpdesk system, escalating complex issues to higher-level support when needed.
- Maintain documentation of support procedures, incident logs, and user guides.
- Collaborate with IT teams to improve system reliability and end-user experience.

**Skills & Competencies**:

- Strong knowledge of Microsoft Outlook troubleshooting (client setup, mail flow, PST/OST issues).
- Hands-on experience with **Azure Active Directory** and **Windows Active Directory** (user/group management, password resets, access controls).
- Understanding of authentication protocols (MFA, SSO).
- Excellent problem-solving and communication skills.
- Ability to work independently and handle multiple support requests efficiently.

**Requirements**:

- Bachelor’s degree / Diploma in IT, Computer Science, or related field.
- At least 2 years of IT support/helpdesk experience
- Hands-on exposure to Azure AD, Active Directory, and Microsoft Outlook.
- Strong customer service orientation.
- Willingness to learn and grow in a fast-paced IT environment.

**Job Types**: Full-time, Contract

Pay: RM4,000.00 - RM6,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT support: 1 year (preferred)
- Outlook Troubleshooting: 1 year (preferred)
- Azure: 1 year (preferred)
- Active Directory: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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