Executive, Chargeback and Dispute Management

4 days ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Job Responsibilities
- Functional_- Analyze, process, and investigate issuing transaction disputes, ensuring timely handling of 1st Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance and Collaboration within Visa/MasterCard regulations to minimize financial losses.- Review rejected chargebacks for resubmission, verify dispute documentation with cardholders, validate responses from Card Schemes, and perform temporary credit reversals.- Ensure chargeback documentation submitted to the Acquirer is accurate and sufficient, and prepare chronological event reports for escalated financial dispute cases (Pre-Arbitration, Arbitration, Compliance, Ombudsman Financial Service cases).- Act as checker for daily transmissions, file due transactions, and dispute decisions; perform daily GL account reconciliation and monitoring, including month-end aging analysis and Balance Sheet Review.- Prepare GL listings for Chargeback Won cases to submit approval, manage the Chargeback Common Mailbox, respond to queries, and generate MIS reports for management.- Support maker/checker processes, including action code tagging and letter preparation correspond to case stages/outcomes.- Handle ad-hoc chargeback requests from other Business Units (Fraud Management, Finance, BOS & etc)and escalate production issues, system issues, or backlog.
- Other Responsibilities_- Adhere to all applicable regulations, guidelines, rules, policies, and the Bank's Code of Conduct & Ethics, including BNM guidelines, Card scheme rules, and internal SOPs.- Ensure all deliverables meet required standards and quality benchmarks.- Provide cross-functional support within the Card Operations team and fulfill ad-hoc requests as assigned by superiors and Management.

Job Requirements- Malaysian citizen.- Bachelor's degree in Business & Banking or any related discipline.- 1 years above in related working experience in Financial Institution, transaction processing.- Knowledgeable in basic banking, Credit Card System (Asccend, Dispute Manager System) and Visa & MasterCard dispute cases.- Proficient in English (written & spoken) and PC literate with knowledge in Microsoft Office Appliances.- Results-oriented, strong interpersonal skills and high level of integrity.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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