Manager, Chargeback

1 week ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities:
- Process, analyze & conduct investigation on transaction disputes and ensure all transactions are performed within the stipulated time frame as specified in Visa and MasterCard’s regulations to minimize monetary losses.- Act as a checker & approver on daily transmission, fulfillment & representment documentations, rejected chargeback transaction, Issuing disputes transactions, liable/verification letter, GL entries from Customer Service/ Fraud department for recovery purpose.- Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset), monthly MIS & BNM reporting disputed transactions and tabulation of month-end ageing buckets & statistics on Balance Sheet Review before submission due.- Support and attend to cross function initiatives within the Card & Merchant Operation team such as UAT projects, prepare chronological event timelines for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and resolution cases filed by Cardholders to Ombudsman for Financial Services (OFS) and Consumer Tribunal Court.- Monitor and review decisions made on exception reports for late settlement/ insufficient/ blocked accounts and perform necessary action on the transactions adhering with bank policy and BNM guidelines as necessary.

Job Requirements:
- Malaysian citizen.- Diploma/ Bachelor’s Degree/ Professional Degree holder and above in Banking or any related discipline qualification.- 3 years above of relevant experience in Dispute Resolution, Chargeback Handling, Dispute Management System (DMS), Visa & MasterCard Dispute Cases are preferable.-
- Detail-oriented with proven analytical skills.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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