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Maxis Enterprise Outbound Customer Service

3 weeks ago


Subang Jaya, Malaysia REGENERATION RESOURCES Full time

Job Summary:
Maxis Enterprise is seeking a dynamic and driven Outbound Customer Service Representative who is fluent in Mandarin to join our team. As an Outbound Customer Service Representative, you will be the first point of contact for our valued clients, providing exceptional service and support to ensure their satisfaction with our products and services. This role is crucial in shaping our customers' experience with Maxis Enterprise, and we are looking for individuals who are passionate about delivering outstanding service and building strong relationships.

Key Responsibilities:
1. Make outbound calls to existing customers to provide personalized assistance and support.

2. Understand customer needs and recommend suitable products or services to enhance their experience.

3. Resolve customer inquiries, issues, and complaints in a professional and efficient manner.

4. Build and maintain strong relationships with customers through proactive communication and follow-up.

5. Utilize company resources and systems to accurately document customer interactions and update customer information.

6. Meet or exceed service level agreements and key performance indicators to ensure customer satisfaction.

7. Collaborate with internal teams to address customer concerns and provide timely resolutions.

8. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.

**Requirements**:
1. Fluency in Mandarin and English.

2. Excellent communication skills, both verbal and written.

3. Strong customer service orientation with a passion for helping others.

4. Ability to work independently and as part of a team in a fast-paced environment.

5. Previous experience in customer service or sales is a plus.

6. Proficiency in Microsoft Office and CRM software.

7. High school diploma or equivalent required; college degree preferred.

**Benefits**:
1. Competitive salary with uncapped commission potential.

2. Comprehensive training and ongoing support to help you succeed.

3. Opportunities for career growth and advancement within the company.

4. Fun and inclusive work environment with supportive colleagues.

5. Employee discounts on products and services.

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

**Language**:

- English (required)
- Chinese (required)