Customer Service/data Entry

2 weeks ago

Petaling Jaya, Malaysia Synergy Staffing Sdn Bhd Full time

Contract 4 months (May to Aug) to replace maternity staff.

Menara Amcorp, 11-09, Amcorp Tower, Pusat Perdagangan, 18, Persiaran Barat, 46050 Petaling Jaya, Selangor

Package is RM2000 + RM250 WFH allowance.

5 days work. Monday till Wednesday work at Amcorp Mall office. Thursday till Friday WFH.

Working Hour is 8 hours starting from 7am to 4pm

No gender or age requirement. Must have good English language command. We will need to interview/test English command

No OT.

**Position Responsibilities**
- The Data Entry Clerk is responsible for the timely and accurate entering data and monitoring freight deliveries.

**Key Responsibilities**:

- Accurately entering and processing information through Salesforce, our internal CRM
- Basic data entry and monitoring skills
- Proactively monitor freight movements
- Entering clear and concise case comments in the CRM
- Track freight using various carrier websites
- Forward freight issues or escalations for investigation to the Customer Service Specialists or Management to proactively resolve freight issues

**Experience**

**Industry and Function**
- Entry level role or up to 1 year freight industry experience in a Data Entry Role
- Passion for the Customer

**Qualifications**
- SPM
- Good Command of English

**Market and Environment**
- Understanding the importance of delivering fast and accurate data entry skills

**Company Specific**
- Knowledge of AFS’s company structure, objectives, Values and Behaviours, products and services
- Knowledge of internal HR and WHS policies and procedures relating to the role
- Understanding of how the role contributes to AFS’s objectives
- Holistic view of AFS customer experience

**Technical and Professional Knowledge**
- Basic Microsoft / excel skills

**Relationships**
- Develop relationships within the business
- Able to work collaboratively within a team environment at all levels

**Competencies**

**Technical**
- Fast and accurate data entry
- Problem Solving
- Detail Focused
- Compliance Management

**Leadership**
- Customer Focus
- Establish Business Partnerships
- Positive Disposition
- Good Communication skills

*

**Personal Attributes**
- Passionate for the customer
- Self-motivated
- Self-starter
- Team orientated
- Responsible
- Thrives under a time pressured environment
- Time management and organisational skills
- Effective communicator
- Flexible and adaptable to change
- Continuous improvement focus

**Job Type**: Contract
Contract length: 4 months

**Salary**: From RM2,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

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