English, Mandarin And/or Cantonese Customer Service Support

2 weeks ago


Remote, Malaysia InteliOffice Full time

**Responsibilities**:

- Manage a monthly caseload of Medicaid members to ensure timely recertification and continued enrollment.
- Ensure patient satisfaction with their Medicaid plans and services, addressing and resolving any issues they may come across.
- Respond to patients' questions and ensure all documentation is accurate and up-to-date.
- Follow up with the existing patients.

**Requirements**:

- Good in English; Proficient in Mandarin and/or Cantonese
- Ability to work US hours (9AM-6PM EST/9pm-6am Malaysian Time), Monday-Friday.
- Strong customer service skills with a friendly and positive attitude.
- Ability to multitask efficiently in a fast-paced environment.
- Exceptional organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Overtime pay

**Language**:

- English (required)
- Korean (required)



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