OTC / P2p Customer Service Specialist

3 days ago


Kuala Lumpur, Malaysia MEXC Global Full time

**Hello MEXC is looking for OTC / P2P Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for**

**Why us?**
- Competitive salary + bonuses and various benefit & support from company

**Responsibilities**:

- Attend to all disputes/inquiries (P2P, OTC, Debit/Credit Card, Global Bank Transfer) from global users, handle customer disputes on orders issues.
- Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary;
- Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality;
- Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

**Job Requirements**
- Degree in finance, customer service, or a related field.
- Minimum 1 year of experience related to chargeback, fraud, dispute, or payment experience in the banking, financial and/or fintech sector.
- Proficiency in Chinese and English is a must;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing

Pay: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- Cryptocurrency: 1 year (required)
- P2P / OTC: 1 year (required)

**Language**:

- Mandarin (required)



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