P2p Customer Service Specialist

1 week ago


Kuala Lumpur, Malaysia Bitget Full time

**Responsibilities**:

- Broad understanding of OTC and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
- Collaborate with the team to address customer feedback, improve processes, and enhance the overall user experience.
- Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
- Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
- Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
- Work closely with other customer support specialists to share insights and best practices.
- Assist in identifying and documenting common customer issues to help improve our products and services.

**Job Requirements**:

- Excellent written and verbal communication skills.
- Strong customer service orientation with a dedication to providing exceptional support.
- Ability to work under pressure and collaboratively within a team.
- Attention to detail and problem-solving skills.
- Familiarity with cryptocurrency and blockchain technology is a plus.
- Passionate for CS job, able to accept night shift.

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Yearly bonus



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