Fraud Ops

6 days ago

Petaling Jaya, Malaysia MyValiant Full time

**Fraud Ops**

**Get to know the role**:
Reporting to the Fraud Risk & Controls Lead, the role is responsible on day-to-day operations case review and controls for managing a team of Fraud Risk and Controls analysts, as well as assisting in developing procedures for the operation team.
- Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management T ools and escalations.
- To monitor real time queues and identify high risk transactions within the customers portfolio.
- Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
- To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
- To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
- Involve in any ad-hoc project to improve the work process and fraud detection.
- Work across with other departments to resolve any issues involving fraud risk.

**The must haves**:

- Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
- Strong analytical mindset and able to adapt within a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Attention to details and high degree of accuracy.
- Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
- Ability to work in a high-volume and in a fast-paced environment is required.
- Proficiency in using Mic

**Open to fresh graduates and Mandarin speakers.**

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,200.00 per month

Schedule:

- Monday to Friday

**Language**:

- Mandarin (preferred)

Work Location: In person

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