Customer Service
5 days ago
**Client Background**: International Logistic/Shipping company
**Industry**:IT
**Location**:Petaling Jaya, nearby public transport
**Position: Customer Service (Logistic/Import) (Viet)**
**Headcount**:1
**Tenure**:Contract
**Remuneration**:up to RM 5500
- Provides the main entry point for all shipping from clients. Responsible for the tracking of a shipment from the time it is booked until it is delivered and for dealing with customers' questions and information needs during that part of the shipping process.
- Ensures customer satisfaction by timely and accurate production and release of Ocean Bills of Lading.
- Builds and maintains an open line of communication with the respective customer base.
- Updates bookings when necessary and notifies all affected parties of changes- Communicate with CPS team to assure specific customers' account are handled appropriately
- Coordinates with terminal operations to assure efficient and effective handling of shipments
- Communicates with world-wide offices to track shipments
**Job Requirements**:
- Experience in the Maritime Industry preferred.
- Able to communicate in English, both verbal and written
- Proficient in MS Office
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