Apac Client Services Specialist

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a solution-focused, empathetic Client Services Specialist to join our growing Client Services team in Kuala Lumpur. You will support existing and potential TikTok advertisers as they seek support while advertising on our platform. You will help support a wide range of queries ranging from questions about the TikTok platform, to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help TikTok and our clients succeed.

**Responsibilities**:
1. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Become an expert in supporting complex digital marketing issues. Share candid and solution focused feedback and communication of our client's needs to help inform change.
2. Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business.
3. Embrace change as an opportunity - You will work in a fast-paced environment and you will be ready to step outside your comfort zone to gain new experiences to help scale our support team.
4. Raise the bar - Be results focused and always look to improve your performance versus your goals. Be proud to deliver high quality service that makes TikTok stand out against the crowd.
5. Offer and ask for help - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Do not be afraid to ask for help. We will build this team together but we all need to demonstrate humility to help us learn and grow.

**Qualifications**:
1. Bachelor’s degree or equivalent professional work experience in customer or client services
2. Excellent verbal and written language skills in Korean (native level) and English required. Additional languages a plus
3. Good communication skills with strong customer focus
4. Comfortable working in a changeable environment
5. Familiarity with digital advertising is a plus

  • Recruitment Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Full time

    What's in it for you?5 mins walk from MRT and MonorailOngoing training & personal development to help you growClear path to grow your roleCompetitive salary + performance-based bonusesMedical insurancePURPOSE:As aRecruitment Specialist, you'll play a vital role in helping PERSOL APAC grow by connecting exceptional talent with the right opportunities. Your...

  • Client Service Specialist

    1 week ago

    Kuala Lumpur, Malaysia Axi Full time

    Client Service Specialist Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most...

  • Apac Client Services Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side,...

  • Apac Client Services Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side,...

  • Specialist, Global Travel

    15 hours ago

    Kuala Lumpur, Malaysia Bain & Company Full time

    COMPANY PROFILE Bain & Company is one of the top management-consulting firms in the world. With 61 offices in 38 countries, we make our collective knowledge, experience and global network available to our clients. We are embarking upon a significant transformation of our centralized non-consulting operations - what we call "Global Business Services" or "GBS"...

  • Cash Client Service Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank's products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer's accounts and product related queries, help customer in technical...

  • Digital and Content Marketing Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full time

    Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APACPosition: Digital and Content Marketing SpecialistModules:...

  • Apac Client Services Specialist

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

  • Payroll Specialist, Apac

    4 days ago

    Kuala Lumpur, Malaysia Mintel Full time

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea. Building on its success,...

  • Associate, Client Services

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia S&P Global Full time

    About The RoleGrade Level (for internal use):07S&P Global Market IntelligenceTheRole:Associate Product SupportThe TeamS&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on support for the Software business.S&P Global provides...