Operations Director Ito, Apac

Posted 10 September 2024
- LocationKuala Lumpur
- Job type Permanent
- Discipline Hosting & Infrastructure
- ReferenceJ12775

**Job description**:
Operations Director ITO, APAC We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: As Operations Director, you will be responsible for leading the Infrastructure, Technology & Operations teams both directly and indirectly across the APAC Global Operations Centre in Kuala Lumpur. This team operates 24X7 and perform a critical role in all aspects of running The Access Groups cloud and infrastructure platforms globally. This role will report directly to the APAC Regional Technology Director and will form part of the extended leadership team of the Global Technology Services Chief Technology Officer. You will work closely with teams in APAC, EMEA and the US on all aspects of running the platform, operations and on-boarding new products and services into run operations. Day-to-day, you will: - Team and Performance Development: Responsible for managing team performance and career development. Mentoring all team members to ensure a well-rounded, world-class organization that is operating to execute the IT&O, GTS and overall Access strategy. - Operations Management: Ensure that all aspects of the 24X7 operation are working effectively and that all Divisions across Access are receiving world class service delivery. - Operational Excellence: Upholding and driving operational excellence globally. Implementing best practices with a customer-focused approach. Identifying and owning local and global initiatives to optimize operational teams. - Recruiting and Hiring: Contributing to recruitment efforts. Your skills and experiences might also include: - Proven experience in people and operations management within a fast-paced, mission critical IT environment working with global teams. - Demonstrated leadership experience at the direct level or above at a global organisation. -Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices. - Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions. - Familiarity with IT operations and platform components (e.g.,Windows Server, SQL Server, Deployment Automation, Citrix, etc.). - Familiarity with Infrastructure, Networking, Data Centres and Capacity Management, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Hashi, CloudFlare and FinOps. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.