Merchant Partnership Executive

Executive, Merchant Partnership

**S Ecosystem (M) Sdn Bhd** | Bukit Raja, Klang | Hybrid (1-day WFH)

**Salary**: Up to RM3,500/month

**Job Type**: Full-time

About the Role

We are looking for a driven and enthusiastic **Executive, Merchant Partnership** to join our growing Rewards Platform Division. In this role, you will be responsible for acquiring, managing, and growing our network of merchant partners. Your efforts will directly contribute to business growth by ensuring strong, mutually beneficial relationships with merchants across various industries. You will also support strategic initiatives that enhance merchant satisfaction and optimize partner performance.

**Responsibilities**:
**1. Merchant Acquisition**
- Develop and execute strategies to acquire and retain merchant partners in line with company goals.
- Identify, evaluate, and onboard new merchants to expand the company’s customer base and revenue channels.
- Conduct meetings and presentations to engage potential merchants.
- Provide onboarding assistance and training on the S-Rewards Centre portal and dashboard.
- Track industry trends and competitor activities to discover new partnership opportunities.

**2. Merchant Relationship Management**
- Build strong relationships with existing merchants to understand their business needs and support their success.
- Collaborate with merchants to drive growth, troubleshoot issues, and deliver ongoing support across multiple functions, including:

- Sales & Marketing
- Product/SKU Management
- Promotions & Campaigns
- Order Fulfilment & After-Sales
- Payment Settlement
- Technical Support
- Act as a liaison between merchants and internal teams (product, marketing, technical) to ensure smooth execution of partnership initiatives.
- Monitor merchant performance and business plans, offering insights and coaching to drive improvements.
- Stay updated on market trends and provide recommendations for growth and innovation.

Qualifications & Skills

**Required**:

- Bachelor’s degree in Business Administration, E-Commerce, or a related field.
- Fresh graduates are welcome to apply.
- Strong interpersonal and communication skills with the ability to build and maintain partnerships.
- Analytical mindset with the ability to make data-driven decisions.
- Adaptability and eagerness to work in a fast-paced, cross-functional environment.
- Good presentation, negotiation, and stakeholder management skills.

Why Join Us?

**S Ecosystem (M) Sdn Bhd (SECO)** is reshaping Malaysia’s digital retail scene through innovation and technology. As part of our team, you’ll contribute to three transformative business pillars:

- **CRM and Loyalty**: Powering personalized engagement through advanced CDP and automation tools.
- **Rewards Platform**: Building **S-Rewards Centre** into the largest rewards redemption platform in Malaysia.
- **E-Commerce Enabler**: Supporting businesses with cutting-edge SaaS e-commerce solutions.

What We Offer
- A dynamic and forward-thinking work environment.
- Hybrid work flexibility (1-day work from home).
- Competitive salary with performance bonuses.
- Medical insurance and other employee benefits.
- Learning and development opportunities to grow your career.
- The chance to work with one of the most innovative digital retail brands in the country.

**Ready to help shape the future of digital commerce in Malaysia?**

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You got it, boss Here's a **quick, reusable cheat sheet** for **S Ecosystem (M) Sdn Bhd** — so the next time you need to plug the company info into a job post, pitch deck, or investor doc, you can just copy-paste and tweak as needed:
**S Ecosystem (M) Sdn Bhd - Company Snapshot**

**Who We Are**:
S Ecosystem (M) Sdn Bhd (aka SECO) is a Malaysian-based digital powerhouse on a mission to **revolutionize the retail landscape** by integrating technology, loyalty, and e-commerce into one seamless ecosystem.

**Our 3 Core Pillars**:

- **CRM & Loyalty Builder**:

- Enhancing customer engagement through **advanced CRM systems**, **Customer Data Platforms (CDP)**, and **Marketing Automation tools**.
- Designed to provide personalized experiences to our **Senheng PlusOne members**.
- **Rewards Platform - S-Rewards Centre**:

- Building **Malaysia’s largest and most comprehensive rewards platform**.
- Enables members to redeem everyday products using **S-Coins**, turning loyalty into tangible benefits.
- **E-Commerce Enabler (SaaS)**:

- Empowering Malaysian businesses with **Software-as-a-Service** solutions for building and scaling their online stores.
- Includes tools for inventory, fulfillment, loyalty integration, and digital payments.

**Why People Love Working with SECO**
- A **forward-thinking, tech-driven culture** focused on innovation.
- Opp