Airport Services Manager- Penang, Malaysia

About the Role:
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Penang, Malaysia as Airport Services Manager.

Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times. Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC. Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.

Key responsibilities include the following:

- Evaluate alliance, airport passenger handling strategies in conjunction with RASM affecting station’s flight summer/winter schedules.
- Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
- Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
- Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
- Primary contact and liaison person for all areas of the QR airport operation at the station.
- Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Provide inputs and suggestions on processes improvements to enhance service delivery standards.
- Strike effective balance between ‘customer first’ and ‘company interest.
- Coordinate with One World Carrier for support during disruption / Crisis.
- Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
- Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:
To be successful in this role you will need:

- Relevant College or University qualification to min Bachelor's level
- Minimum 5 years relevant experience
- Experience at a Managerial role.
- Proven experience in Crisis Management.
- Wide and varied training courses attended and skills gained in an airline environment.
- Extensive overall knowledge of all areas and the airline / airport operation.
- Good Command of English language
- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.
- Customer focus - empathy towards Customers.
- Principles and practices of program development, budget preparation and administration.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.
- Able to work under pressure.
- You must have the legal rights to live and work in Malaysia to be considered for this role._

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.