Trainer

Qualifications:

- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Requirements**:

- At least 3 years customer service experience with minimum 1 years training experience.
- Degree or a diploma in an equivalent discipline
- Language proficiency in Mandarin and English is mandatory.
- Proven experience as corporate trainer.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advanced skills in Excel and Power point); e-learning software will be an asset.
- Minimum bi-lingual proficiency, tri-lingual and above is preferred.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- Applicants must be willing to work in Georgetown, Penang.

Pay: RM5,500.00 - RM6,500.00 per month

Application Question(s):

- Your nationality?
- Your current location
- Your Whatsapp number
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Traning or Learning and Development in BPO: 1 year (required)
- Customer service: 3 years (required)

**Language**:

- Mandarin (required)

Ability to Commute:

- Penang Hill (required)

Ability to Relocate:

- Penang Hill: Relocate before starting work (required)