Learning & Development Executive

3 days ago

Melaka, Malaysia Marriott International Full time

**Job Description**:
***

Verify training and development activities are linked to the organization's mission and vision. Assist with development and learning delivery of brand and service-related topics. Support planning and execution of key learning delivery and leadership development activities. Facilitate specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Maintain knowledge on brand and leadership development tools and resources. Assist leaders with their resources and development as requested/appropriate.

Monitor compliance of required training, including training programs for new hires and brand training initiatives. Work directly with human resources and operations leaders to support compliance for all required training. Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel's training needs. Participate fully in the Field Trainer Network and partner with the continent learning organization to verify that updated programs and processes are pulled through for the hotel. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies. Prepare for training classes (e.g., materials, setup classes, breakdown classes).

**Training - Administration**
- Pull-through learning strategies and plans with management based upon deficiencies identified in a Needs Assessment.
- Promotes and informs associates about all training programs.
- Participates fully in the Field Trainer Network hosted by the continent Learning team.
- Supports or oversees Learning Coordinator responsibilities to support the hotel's learners
- Understands role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities.
- Stays current on learning technology enhancements and new learning program launches.
- Ensures associates receive on-going training to understand guest expectations.
- Coordinates required training programs, including identification of participants and periodic follow-p for completing, when appropriate.
- Demonstrated mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable.
- Leverage continent Learning team for learning programs and resources to meet hotel specific needs.
- Produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters).
- Prepare for training classes (e.g., materials, setup classes, breakdown classes).
- Establishes guidelines so associates understand expectations and parameters.
- Delivers specific straining to improve service performance.

**Training - Delivery and Tracking**
- Conduct training to groups of associates (management and non-management).
- Monitor and ensure departments are conducting safety training and orientation.
- Monitors enrollment and attendance at training classes. Logs attendance within associate record.
- Manages learning coordinator responsibilities.
- Verifies that management and non-management training programs are conducted ion accordance with standard operating procedures.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

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