Customer Service
24 hours ago
Support customers by providing information, solving problems, and handling complaints. They are often the first point of contact for customers, and their responsibilities include:
- **Resolving issues**: Identifying the cause of a problem, selecting a solution, and following up to ensure the issue is resolved
- **Building relationships**: Establishing trust with customers through open communication
- **Escalating issues**: Identifying complex issues and escalating them to managers
- **Documenting interactions**: Keeping records of customer interactions and filing documents
- **Meeting targets**: Meeting sales targets and call handling quotas
- **Recommending products**: Based on customer needs and information, recommending products or services to management
- **Preparing reports**: Collecting and analyzing customer information to prepare reports
- **Following up**: Checking in with customers to ensure they are satisfied with their purchases
**Job Types**: Full-time, Contract, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
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