Customer Service

24 hours ago


Ara Damansara, Malaysia WIKICAREER SDN BHD Full time

Support customers by providing information, solving problems, and handling complaints. They are often the first point of contact for customers, and their responsibilities include:

- **Resolving issues**: Identifying the cause of a problem, selecting a solution, and following up to ensure the issue is resolved
- **Building relationships**: Establishing trust with customers through open communication
- **Escalating issues**: Identifying complex issues and escalating them to managers
- **Documenting interactions**: Keeping records of customer interactions and filing documents
- **Meeting targets**: Meeting sales targets and call handling quotas
- **Recommending products**: Based on customer needs and information, recommending products or services to management
- **Preparing reports**: Collecting and analyzing customer information to prepare reports
- **Following up**: Checking in with customers to ensure they are satisfied with their purchases

**Job Types**: Full-time, Contract, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift


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