Js15 - Technical Support Advisor

1 week ago

Kuala Lumpur, Malaysia Career International Full time

**Job Descriptions**:

- Addressing and resolving inbound customer support inquiries
- Working with internal cross-functional partners to resolve customer inquiries
- Achieve & maintain target performance and on-time metrics
- Ensure each inquiry is “resolved” form the customer’s perspective
- Understand common customer pain-points and actively contribute to a knowledge base of resolution
- Identify opportunities to elevate best practice positioning and help center content creation
- Possess a service-oriented mind set and approach to work, delivers value through service
- The ability to thrive in a dynamic, team-focused environment
- The ability to comprehensively research and review complex problems to determine the best solution
- Able to demonstrate experience developing and exercising strong judgement skills
- Stays cool under pressure
- The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
- Eagerness and ability to work in fast-paced, startup-like environment
- Self-starter/self-motivated to achieve top performance standards
- Teachable attitude and commitment to a growth mindset in the workplace
- Demonstrated commitment to upholding a culture centered around core values
- Identify opportunities to improve ad products and the customer experience, serve as the VOC
- Demonstrated ability to work and collaborate within a team
- Ability to prioritize and manage tasks within a sometimes chaotic environment
- Exceptional written and verbal communication skills, exceptional phone etiquette (B2CEFR Standard at minimum)

**Job Requirements**:

- Minimum Diploma holder
- Fresh grad in technical background or at least 1 year CS experience
- **3 Months Contract (Contract may be extended (depend on Client))**:

- Nigh shift allowance provided
- EPF, SOCSO provided

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