Change Analyst/ Change Coordinator

7 days ago


Cyberjaya, Malaysia Abhidi Solution Full time

Ensure that the change management process is adhered and that change records are updated to accurately reflect actions taken as well as the success or failure of the change according to the guidelines and policies prescribed by PSA Management
- Optimizing the Change Management service to deliver quality outcomes that lead to high levels of integrity and customer Satisfaction.
- Continually seek to enhance the quality, productivity and culture of the service, ensuring that the Process and Work Document is created and reviewed on a regular basis
- Align to the Regional Technology Team in the definition of the strategy and long-term plans for the services and the implementation of Service Improvement Projects
- Assist in Major Incident Investigation and Problem Investigation and Resolution which is caused by Change.
- Facilitate CAB and also update from CAB Outcome
- Responsible focal point of contact for managing and responding to all queries relating to Change Management Process
- Facilitate Emergency and expedited Change Bridge calls
- Collaborate with other Service Management teams within Service Management
- Facilitate Refresher training on Change Process to all Service Line.
- Document and update Guidelines and Support Information when required.
- Manage conflicts and dependencies within the daily schedule of activity in close liaison with the Business Unit and IOC team.
- Assist in Audit report
- Assist management with BU Projects

**Job Types**: Full-time, Permanent

**Salary**: Up to RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Day shift
- Monday to Friday
Supplemental Pay:

- Performance bonus
- Yearly bonus



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